LaunchX431 CRP919 EV Bidirectional Scan Tool for Electric Vehicles New Energy Cars

£469.00 £345.00
  • [2025 NEW CRP919EV] Introducing ALL-NEW CRP919 EV bi-directional OBD2 scanner. Full level-up features: 1) truly global scan tool: 120+ brands (CANFD/DoIP, FCA SGW); 11 languages menu; 2) 5X faster processing: Android 10.0, 2.0GHz, 4+64GB; 3) dual Blu.tooth & USB: more stable data connection; 4) easier to use: one-touch to get millions of reports saved, shared. With this 2025-new LAUNCH CRP919EV, you’re always ready for the most-challenging repairs and stay ahead with the lat-est vehicles.
  • [CANFD/DoIP, FCA SGW AutoAuth] To meet the repairing demands of today’s advanced vehicles, LAUNCH X431 CRP919EV supports CANFD & DoIP protocol-compliant cars (with an optional adapter), e.g. G-M: Blazer, CT4, CT5, CT6, Canyon, Celestiq, etc. and Chrysler: Grand Cherokee(WL), Cherokee(W7), Wagoneer(WS) etc. It can also get diagnostic access to 2018+ FCA SGW-equipped vehicles, e.g. Fiat, Chrysler, Alfa Romeo, Dodge, J**p, etc. with registered AutoAuth service.
  • [Advanced ECU Coding, Adaptation, Calibration, Initialization] This car scanner can help you tweak your car’s settings by refreshing ECUs, to uncover functions that are hidden or dis-abled by default; e.g. flash headlights when alarm, change dashboard brightness, etc. to make general model be deluxe. Plus, if you’ve got a new ECU, this LAUNCH scanner can pair, learn, and code it, making ECU maintenance a breeze. It’s like having a dealer’s expertise right in your garage.
  • [Bi-directional Control, 3000+ Active Tests] Ever had windows not working properly and you don’t know what’s wrong? Without bi-directional control, taking it to the shop can end up costing you a pretty penny to diagnose. Check out this bi-directional scanner. It’s got 3000+ Active Tests that mechanics are really into. Be it fans, lights, horn, pumps, windows, mirrors, throttle, clutch, or anything else, the CRP919EV can send commands straight to their actuators to identify what needs fixing.
  • [43+ Hot Services for 120+ Brands] With CRP919 EV scanner tool, you can gain access to 43+ Hot Services, covering everything from Oil Reset, Throttle Adaptation to SAS, E-P-B, TPMS Reset, ABS Bleeding, BMS, Injector Coding, and more, working on 99% majority of models. You can streamline diagnostics, significantly increasing the number of vehicles you service within a given timeframe. Say hello to a dramatic boost in your business revenue!
  • [OE-Level All System Diagnostics] Effortlessly read / clear DTCs (OE & general), monitor real-time multiple PIDs data streams, and even record and playback data for in-depth analysis; the CRP919 EV provides accurate diagnostic data available for ABS, SRS, Engine, AT, PCM, ECM, EPS, PDM, TPM, BCM and more. This helps fix problems faster without tearing apart your car unnecessarily, saving you money on repairs.

What Benefits Can You Gain from the CRP919 EV?

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What’s New with the LAUNCH X-431 CRP919EV?

[Advanced CAN-FD & DoIP Protocols] The LAUNCH X431 CRP919 EV now supports CAN FD and DoIP protocols, being more compatible with the modern vehicles, and boosting data transfer speeds by up to 5 times.

[V.A.G Guided Functions] For Volks-wagen Group (V.A.G) vehicle owners, this LAUNCH scanner offers operating guides, covering everything from matching and calibration to basic settings. You don’t need to search for the Security Access Code & Channel Number.

[Simplified FCA SGW Access] No more connecting FCA SGW vehicles with a 12+8 adapter --- just sign up for an “AutoAuth” account, and you’re good to go.

What Benefits Can You Gain from the CRP919 EV?

High-end Features Help You Solve Tough Challenges

[ECU Coding] You can handle a variety of ECU-related issues and tailor car settings to fit your specific requirements

[3000+ Active Tests] This bi-directional scanner allows you to manually acti-vate mechanical and electronic components in your vehicle. By testing sensors, valves, and solenoids, you can quickly locate and repair malfunctions.

[43+ HOT Services] Quick access to 43+ popular services enable you to have faster diagnostics and repairs, thus cut down on vehicle downtime in the shop for more vehicles to be serviced per hour, and ultimately boosting revenue.

[Full-System Diagnostics] All systems present in the car can be accessed: (Engine, Transmission, ABS, Airbags, Instrument panel, Air conditioning, Power steering, Body, Chassis etc), enabling active testing, reading/clearing codes, and more.

[CANFD & DOIP] Compatible with the late-st vehicles (2024-2025), giving you an edge over traditional car scanners that lack this advanced support.[Expansion Modules] LAUNCH CRP919EV can work with additional expansion modules such as “BST360 Battery Tester” and “i-TPMS Tool”, to enhance the versatility. **The modules are not included in the package but available for purchase.

[2-Year Upgrades Included] After you register this LAUNCH scanner, you’ll enjoy 2 years of fee-software upgrades. The software will be continuously expand its capabilities and cover more car models. Another good news is, unlike snap-on scan tools, even after the fee-software upgrading period ends, you can continue to use the LAUNCH CRP919EV without any limitations in its features.

Superior Hardware Gets You Efficiency Soar

[Upgraded O.S.] Faster and more stable: powered by Android 10.0, with a 2.0 GHz quad-core processor, 4GB RAM, and 64GB ROM (64GB expandable)! Plus, the 6000mAh battery keeps this LAUNCH scanner going for 20+ hours, so you’re not constantly reaching for the charger.

[Dual Wi-Fi Connection] Dual Wi-Fi (2.4 & 5 GHz) is way faster ever, making downloading the renewed software a breeze.

[Type A & Type C Port] Charging is faster and more convenient than ever. You can even use your phone charger to power CRP919EV up without worrying about incorrect connections.

Advanced ECU Coding, Adaptation, Calibration, Initialization

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This car scanner can help you tweak your car’s settings by refreshing ECUs, to uncover functions that are hidden or dis-abled by default; e.g. flash headlights when alarm, change dashboard brightness, etc. to make general model be deluxe. Plus, if you’ve got a new ECU, this LAUNCH scanner can pair, learn, and code it, making ECU maintenance a breeze. It’s like having a dealer’s expertise right in your garage.

3000+ Active Tests: Diagnose the Issue, Make the Repair in 30S

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Superior to basic OBD2 code readers, the CRP919 EV offers full bi-directional control. You can directly control solenoids and actuators for hands-on testing. This means you can send commands straight to systems or components, by-passing the car’s own controls. It’s a quick way to check if everything’s working as it should, helping you nail down issues faster and making your diagnostics way more efficient.

The Common Active Tests May Include (Vary by Vehicle)“Clutch, Windows, Mirrors, Camera, Throttle, Radiator Fan, Interior Lights, Exterior Lights, Sound Horn, ACC Lkas, ACM Solenoid, Fue-l Pump, Door Loc-K, Brake, Injector Buz, Cycle A/C, Inlet & Outlet Valve”, and MORE.

The Advanced Active Tests May Include (Vary by Vehicle)Calibrate Vehicle Level Position, Pump Brake Vacuum, Supply Wheel Speed Sensor, Accel. Pedal Mod., Parking L**k Solenoid, Transmission Oil Pump, Engine Compartment Fan, Map Controlled Thermostat, Radiator Shutter, Aux. Water Pump, Auxiliary Feul Pump, Battery Coolant Change-Over Valve, Brake System Vacuum Pump, Catalytic Converter Heater, Charge Air Cooler Flap, Charge Air Cooler Water Mix. Valve, Cold Start Inj., Compressor Magnetic Clutch , Control Valve For Piston-Cooling Jet, Coolant (Pump) Change-Over Valve, Coolant Circulation Pump, Crankcase Ventilation Heater, Cylinder Feul Injector, EGR Cooler Pump, EVAP Canister Purge Regulator Valve, Engine Compartment Fan, Engine Sound Generator Actuator, Exh. G0s Recirc. Cooler, Force Feedback G0s Pedal, Generator Switch, Glow Time Control Module, High Heat Output Relay, Idle RPM Correction, Intake Camshaft Adjustment, Intake Manifold Runner Bank, Intake Manifold Runner Control, Leak Detection Pump, Limiting Speed, Low Heat Output Relay, Two-Path Intake Manifold, Turbocharger Start-Up Valve, Turbocharger Recirculation Valve, Water Mixing Valve, Water Byp*ss Valve, Watergate Byp*ss, Open Converter Clutch, ABS Return Flow Pump, Yellow Warning Lamp, Belt Height Adjustment, Display Unit Adjustment, Headrest Height, Ambient Lighting”, and MORE.

All System Diagnostic Power as SNAP-ON Scan Tools, Fix 99% Repairs

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The 2025 LAUNCH X431 CRP919EV is a powerful all-system diagnostic tool. You can read/clear codes, access ECU information, view real-time data, analyze freeze frame data, run active tests, and execute 43+ service functions for all available systems, working on 120+ car brands and models worldwide (from 1996 onwards). You’ll have the same level of expertise as a dealership using scan-on tools.

The OE-Level Diagnostics as Dealership

[AutoVIN & Scan (2006+)] This LAUNCH scanner also allows rapidly identifying mo-st cars made after 2006, to get detailed information like “manufacturer, make, model, type, feul type, engine info, etc.”, then instantly scanning all diagnosable ECUs and executing testing with only one tap. **AutoVIN recognition isn’t 100% available. You may go with manual input for a precise scan.

[Read & Clear DTCs] Diagnose over 7000+ issues with vehicles; decode not only generic but also OE-specific codes; delete code quickly after retrieving DTCs; reset kinds of dashboard error lights; locate the trouble area in related system precisely.

[Monitor Live Data Stream] Display live data in graphics that can be merged; easily get notified of a problem as soon as it develops to root out the underlying problems hidden in central systems and sub-systems.

[Show ECU Information] Such as unit type, version numbers, and other specifications; easily find the matched replacement for proper repairs.

[Fully-Featured OBD2 Tests] Including O2 Sensor Test, On-board Monitor Test, E-VAP System Test, and “One-touch I/M Readiness Check” (determine if your vehicle finishes the self-test, or able to pass the state emi**ion test).

The Accessible System May Include (Vary by Vehicle)

Battery Management System (BMS): this is directly related to the safety, lifespan, and perf0rmance of the battery.

Charging System (CS): this is an inevitable part for electric vehicle’s normal running status, and it is recommended to regularly check this charging system.

Energy Recovery System (ERS): this directly affects the vehicle's range, especially during frequent stop-and-go driving.

Thermal Management System (TMS): the thermal management of the battery and electric motor is crucial for the vehicle's performance and safety. Both overheating and overcooling can affect battery life and vehicle perf0rmance, so it is important to pay attention to thesystem's cooling and insulation capabilities.

AND MORE: Electric Motor (EM), Electric Control System (ECS), , Power Conversion System (PCS), Drive Control System (DCS), Thermal Management System (TMS), Vehicle Control System (VCS), On-Board Charger (OBC), High-Voltage Electrical System (HVES), Power Electronics Module (PEM), Charging Interface (CI), Battery Pack, etc.

More Hot Services, From 30+ to 43! Fewer Bucks, Higher ROI!

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LAUNCH has taken the CRP919EV to new heights, supercharging its Hot Service numbers from 30+ to an impressive 43. This bidirectional scan tool is now the undisputed king of cost-perf0rmance in the LAUNCH X431 series.

[Cover Mo-st Car Brands] Compared to other scan tools on the market, this car diagnostic scanner’s adaptations, relearns, and resets cover almost all major car brands. Mechanics can quickly identify and resolve issues without switching between different diagnostic tools, significantly reducing diagnostic time and getting vehicles back on the road faster.

[20 Commonly-Used Service Functions] Quick access to these hot services; help you quickly make daily repairs: “Oil Reset, SAS Reset, Brake Pad, BMS Matching, Throttle Adaptation, Brake Bleeding, TPMS Reset, D-P-F Regeneration, Injector Coding, Tooth Learning, Suspension Calibration, Gearbox Matching), Door / Window Matching, Sunroof Initialization, Adaptive Headlights, E-G-R Reset, Seat Matching, Tire Reset, Language Change, A/F Setting”.

[23+ Advanced Service Functions] LAUNCH has also thrown in some cutting-edge features into LAUNCH CRP919EV to appeal to a broader market. These additions are sure to give your repair shop a competitive edge and help boom business: “Electronic Water Pump Acti-vation, Exit Transport Mode, Urea Reset, Nitrogen Oxide Sensor Reset, Automatic Start / Stop, Automatic Air Conditioning Initialization, Adaptive Cruise Control System Calibration, Power Balance, G-P-F Regeneration, Motor Angle Position Sensor Calibration, HV Battery Health Check, Turbocharger Matching, Clutch Matching, ECU Reset, FRM Reset, Gateway Module Data Calibration, Rain / Light Sensor Reset, Coolant Change for EVs, Compressor Test for EVs”, and MORE.

[Services Kept Growing] The LAUNCH CRP919EV is constantly getting better, with new services being added all the time.

[One-Touch Operation] With intuitive navigation buttons and quick one-touch responses, using its special functions is as easy as breeze.

[How to Get 100+ More] Enter “Brand Software” -- “System” -- “Module” -- “100+ Special Functions”.

Get More in LAUNCH CRP919 EV

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[FCA SGW Access (AutoAuth)] With the most-recent upgrades, the CRP919EV can get access into the Fiat/Chrysler/Je*p/Dodge SGW cars from 2018 and newer. Just remember to register a valid AutoAuth account. If that doesn’t work out, you can always use the 12+8 FCA adapter to get diagnostic access.

[CAN-FD & DoIP Compliant] This diagnostic scanner, compatible with both CAN FD and DoIP protocols, extends its coverage to cover a broader range of vehicle models, particularly modern intelligent vehicles and new energy vehicles.The CAN-FD & DoIP vehicles include: compatible with G-M: Blazer 2024; CT4 2023-2024, CT5 2023-2025, CT6 2023-2024, Canyon 2024, Celestiq 2024, Colorado 2024, Corvette 2024, Electra E5 2024, Envision 2023-2024, Equinox 2024, Escalade 2021-2024, Escalade ESV 2021-2024, EscaladeIQ 2025, Hummer 2023-2024, Lyriq 2023-2024, Montana 2023-2024, Onix 2020-2024, Sierra 2023-2024, Silverado 2023-2024, Suburban 2021-2024, Tahoe 2021-2024, Tracker 2020-2024, Traverse 2024, Velite 55 2024, XT4 2024, Yukon 2021-2024, YukonXL 2021-2024; Chrysler: Grand Cherokee(WL) 2021-2024, Grand Cherokee(W7) 2023-2024, Grand Wagoneer(WS) 2022-2024.

[AutoVIN & Scan (2006+)] With the smart autoVIN tech, you can ID your car super fast and accurately. And with a single press of a button, you can scan all ECU, retrieve the vehicle information, and diagnose any selected systems in seconds.

[8-IN-1 Graphic Live Data] This revolutionary 8-IN-1 live data (multiple PIDs on one screen) brings you a clear picture of what’s going on with your vehicle, accessing info. such as throttle position, engine load, feul tank pressure, RPM, and more. You can visually diagnose and monitor your vehicle’s running status in real-time.

[Expansion Modules +++] Add the LAUNCH BST360 Battery Tester to your CRP919 EV for comprehensive battery checks, including health, starting system, and charging tests. Also, you can connect LAUNCH X431 i-TPMS to this car scanner for complete TPMS solutions: sensor acti-vation, relearn, pr0gram, health status monitoring and more.**If you are interested in buying these expansion modules, we have ample stock available and can ensure prompt delivery.

[Print & Share Diagnostic Report] The LAUNCH CRP919 EV makes it simple to create a diagnostic report automatically. You can save it, sent it to e-mail, or print it out via a printer, to have a clear and accurate picture of what’s going on with your car.

[Online Repair Database] From how-to guides to repair videos, and everything in between --- like DTC help, car manuals, and real-life repair stories. It’s like having a virtual repair shop at your fingertips!

[Real-time Voltage Monitor] Give you immediate feedback on the current voltage status of the OBD2 data link connector (PIN 16). Note that this is quick battery check, not a full diagnosis.

[Built-in Google] The CRP919 EV car scanner comes with Google Chrome built-in. It’s super handy for quickly looking up what those fault codes mean, or for checking out any other info or news you’re curious about.

[Diagnostic History] This X431 car diagnostic scanner keeps track of every little detail during the diagnostic process. You can quickly jump back into the vehicle’s data, and pick up where you left off or check out the test report --- no need to start all over again!

[DTC Guidance] Get detailed help with DTCs (Diagnostic Trouble Codes)! This scan tool offers complete DTC database, giving you in-depth explanations, potential causes, and step-by-step troubleshooting for every DTC that comes up during a scan. This extra info helps you pinpoint the car problem fast and make diagnoses that are spot-on and quick.

[One-Touch Upgrades via Wi-Fi] The LAUNCH X431 CRP919 EV OBD2 scanner comes with 2 years of software upgrades. Simply upgrade it with a single click via Wi-Fi to access more features, faster speed, and upgrades more frequently than other car scanners.

[11 Languages Menus] The LAUNCH scanner supports 11+ languages, including English, French, Spanish, German, Italian, Russian, Portuguese, Japanese, Korean, and Polish. You can freely use all these languages and easily switch between them to overcome any language barriers. To change the language, simply go to the “Home Screen Other Modules Settings System Language”, and choose your preferred language.

What's in the Box?

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LAUNCH X431 CRP919 EV vs. Others:

[More Accurate and Reliable] With a legacy of over 3 decades in the diagnostic industry, LAUNCH maintains its position as a global leader through continuous innovation. We have the world’s extensive diagnostic database, covering the widest-range of car brands, and provide millions of detailed diagnostic reports to repair shops every single day.

[Unmatched Vehicle Coverage] The CRP919 EV supports 99.99% of vehicles globally, with the latest ECU coding (both online and offline), V.A.G. guidance, and support for CAN-FD and DoIP protocols. Plus, you’ll get 2 years of fee-software upgrades to expand coverage. Compare that to other scan tools, which are frequently more than a year behind in upgrades, offering less extensive vehicle coverage, this CRP919EV works much better.

[True Full-System Diagnostics] While competitors may claim to offer full-system diagnostics, this LAUNCH scanner truly diagnoses all systems found in today’s cars. It helps mechanics quickly identify the cause and location of faults, avoiding the inefficient practice of blind disas*embly and inspection in traditional repairs.

[Rich and Complete Data Streams] Compared to competitors, the CRP919 EV provides access to a significantly larger number of data streams, and it can display up to 8 PIDs and supports exporting real-time data streams to CSV files for sharing on a PC.

Customer Reviews

Based on 8 reviews
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Courtney Schaefer
Good scanner.

The new scanner is very effective with EV. The ability to perform bidirectional tests and ECU coding is crucial for thorough diagnostics and repairs.I've been able to activate components, test systems, and even reprogram modules with ease.It is essential to be able to scan all vehicle systems.This tool can handle both traditional systems like ABS, SAS, SRS, and engine controls as well as EV-specific systems.

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Thomas Taylor
Easy to Use

This Tool has been very useful and easy to use.I Primary use it on Porsche EV Taycan

L
Lisa Potter DDS
exelente

exelente

R
Robin Byrd
Worked on 351 ED

Works on my 2014 Smart fortwo electric drive

M
Michelle Tate
Automotive Diagnostic Genius

The Launch X431 is an absolute game - changer for DIY car enthusiasts and professional mechanics alike. It offers a comprehensive range of diagnostic functions, covering almost every system in my vehicle. The interface is intuitive, making it easy to navigate through various diagnostic tests. With quick and accurate readings, I can quickly identify and fix issues. It's saved me a fortune in mechanic fees. Highly recommended for anyone serious about car maintenance!

Launchx431online.com is the official website of Shenzhen Kerui United Technology Co., Ltd., Which is the online agent authorized by Launch.

Launch Official Authorized Files

Launchx431online.com offers free shipping in US/EU/UK.
Note: If you buy from uk.launchx431online.com to a US or EU address, you will be charged £50 for shipping. US/EU free shipping, please visit the EU, US website to buy.
US website: https://launchx431online.com
EU website: https://eu.launchx431online.com

1. Delivery time
Order processing time: After receiving the order, it will be processed within 1-2 working days. The order processing deadline for the day is 3 pm GMT+8:00. Usually, it may take 3 to 7 working days for the parcel to arrive in most countries or your place. Orders placed over the weekend may experience delays.

The parcel will be sent out from US/EU/UK local warehouse, It will match the nearest warehouse shipment according to your order address. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.

Country Estimated Delivery Time Item Price Shipping Fee Courier
United States 3-5 working days / 50.00 GBP DHL, UPS, FedEx, and EMS
United Kingdom 3-5 working days / Free Shipping DHL, UPS, FedEx, and EMS
Canada 5-7 working days / 50.00 GBP DHL, UPS, FedEx, and EMS
Spain 5-7 working days / 50.00 GBP DHL, UPS, FedEx, and EMS
Europe 5-7 working days / 50.00 GBP DHL, UPS, FedEx, and EMS
Germany 3-5 working days / 50.00 GBP DHL, UPS, FedEx, and EMS
France 5-7 working days / 50.00 GBP DHL, UPS, FedEx, and EMS
Other Countries 5-7 working days 0.00 - 100.00 GBP 20.00 GBP DHL, UPS, FedEx, and EMS
101.00 - 500.00 GBP 30.00 GBP
501.00 - 1000.00 GBP 50.00 GBP
≥ 1001.00 GBP 100.00 GBP

 

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved. Asking for forgives for any inconvenience.

2. Cancel the order

If you contact us promptly after purchasing, we can cancel your order for you. If your payment has been completed but your package has not been shipped, you may cancel your order before the item ships. We will refund your money in full.
Please note that the order cannot be canceled once the package has been shipped.

3. About tax

In rare cases, an order may be charged customs fees by your government rather than our website, and you will be responsible for paying these fees. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Any question, be free to contact us , and we will get back to you in the first chance!
Thank you all for your concern and support!

Company: Shenzhen Kerui United Technology Co., Ltd.
Company address:Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839

 


All products come with a 30-day limited return and refund guarantee.

For any reason, undamaged products are eligible for return and refund within 30 days (except for items marked as non-returnable by our Website).

When you need return the product, please contact our customer service team first. Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.

Once we receive your returned product, we will process it within 2-3 business days. Refunds will be credited to your original payment account. (Depending on your bank's processing time, it may take up to 7 days for the refund to appear in your account after we process the return.) *Software, subscription-based products, or similar items are not eligible for returns or refunds.

Return Fees
For used and dameged returns (Over 30 Calendar Days), we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

*Service fee refers to additional costs incurred by the seller during the return process. The fee is calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and re-stocking costs.

You Can Request Return Service Where:
  • Purchases from our website.
  • Returns must include all accessories.
  • The product must be in its original packaging and in "new" resalable condition. Any products that are not in "new" resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
  • In regions where it is prohibited by law, no re-stocking fees will be charged. In some areas, re-stocking fees may be taxed.
  • If the product does not meet the above conditions, the return may be rejected.

Important Notes:
  • The return acceptance period is 30 days. If you wish to cancel an order or return a product without any manufacturing defects, the return shipping costs will be borne by the customer.
  • If you use prepaid shipping for a return and the return is not due to an error by our website, the return shipping fee will be deducted from your refund. When we provide a return label, we will give you an estimated return shipping cost. If the return is due to an error by us, we will also refund the return shipping cost.

Return & Refund Service will not be Provided Where:
  • Purchases from other platforms(Amazon, eBay, etc.).
  • Return request made more than 30 days after receiving a product (based on the logistics sign-off date).
  • Returned product doesn’t include all original accessories and promotional gifts, or contains items damaged by user error.
  • Any fault or damage of the product is caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
  • Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  • Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
  • Received product has not been sent back to us within the specified return period after return confirmation from our service team.
  • Other circumstances stated in the policy.
  • Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.

Warranty Policy
After-Sales Service for Quality Issues
If a product develops a non-human-induced quality issue during its applicable warranty period, you may contact us to apply for a return. Upon verifying that the issue qualifies under our policy, the product will be inspected. If the warranty claim is valid, the product will be repaired and returned to you, or replaced with a new one. Repairs or replacements will be determined and covered by our website.

Warranty Coverage and Policy
If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.

  • For quality issues: During the warranty period, our Website will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
  • For non-quality issues: During the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
The warranty period is defined in the product's user manual and begins from the date of purchase, as shown on your invoice. Please retain your invoice as proof of purchase. (If a valid invoice is unavailable, the warranty period will be calculated from the product's manufacturing date.)


Conditions for Free Warranty Service
The product is used as intended under normal conditions during the warranty period and experiences a non-human-induced performance failure.
The product has not been disassembled, modified, or enhanced without authorization, and the failure is not caused by improper use.
Valid proof of purchase, including invoices or receipts with order numbers, is provided.


Xcotton Shipping Protection Service
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.

* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage 

Coverage Scope

Scenario

Covered

Loss

Lost during transit

 

Yes.

Partially lost during transit

Yes.

Porch piracy incident

Yes.

Damage during transit

When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable

Yes.

The Logistics misdelivered the shipment to an incorrect address

Logistics provider delivery error (excluding errors caused by the consumer).

Yes.

Delay

Delay

Yes. 5USD/Order


2. Shipping Protection Claims System

After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:

A. Direct link: Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.

B. Email Confirmation: After purchase Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.

For any claim-related inquiries, consumers may contact us at: support@xcottons.com

Additional Information
Warranty and return policies may vary depending on the country/region of purchase due to product differences.
If the product does not meet the criteria for free repair after inspection, customers can choose to pay for the repair or have the product returned as is.
For issues out of the warranty coverage (e.g., damages caused by human error), inspection fees, replacement part costs, testing fees, labor fees, and shipping fees will be charged accordingly.
Please back up your data before sending your product for repair, as repairs may result in data loss.

  • Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by us and cannot be returned to the customer.
  • Due to product version differences, global warranty services are not supported. Warranty services are only available at designated repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
  • Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
  • For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
  • Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, we will offer product replacement services instead. Please be aware of it before sending your product for repair.
  • To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact our customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.

Disclaimer
We will comply with the local laws and regulations applicable to your region of purchase.

Company: Shenzhen Kerui United Technology Co., Ltd.

Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China

Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: service@launchx431online.com

LaunchX431 CRP919 EV Bidirectional Scan Tool for Electric Vehicles New Energy Cars
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